CUSTOMER SERVICE ~ TECH SUPPORT HELP

No doubt all of us have tried to call the customer service or tech support departments in any number of companies, only to waste time listening to music we don’t like and waiting to be told which button to push to continue on thru a maze of other numbers in the hopes of maybe getting thru to a live person that can help us…

Next time, before you make that call, you might want to check out these two websites, that can help you to maneuver thru these mazes. Both of these websites, list the correct phone numbers for countless companies and they also will give you the correct button sequences to get you through to a live person much more quickly.

The websites are:

Get Human - www.gethuman.com

Dial A Human - www.dialahuman.com

Before you make that call - also consider another option "Instant Messaging" that is offered by many companies directly on their websites. Yes, many companies today offer us the ability to “instant message their customer service and or tech support personnel” directly from their companies website..

If this is an option, try it. Most of us find this much more effective than waiting on the telephone - because you can converse "via typing" back and forth with this individual.. I also like this because I can then highlight our conversation - copy it - and save it in my PC Problem folder that I've created in My Documents for reference in the future...

Instant messaging also allows you the option to immediately attach documents that they can read - so you can scan in a document you might want them to see and then attach it during your "instant messaging conversation" or if it's a computer problem – this option also allows you the ability to “take a picture of what’s on your monitor” by using the CTRL + PRNT SCREEN Key and then pasting the photo in word and saving it in a PC problem folder you’ve created, so that while you are “talking/instant messaging the tech support person, you can attach the document that will show him/her the problem or error message you are getting…

Technology can be frustrating, but if you know what to do you can use it all to your advantage..

SKYPE HAVING TECHNICAL DIFFICULTIES

Many of us use SKYPE daily and if so, you know they are having some technical difficulties right now. They are working on the problems and hope to have a fix soon. You can check out this information for yourself as to what to do in the interim to fix it, which we copies from the MSNBC website:

http://technolog.msnbc.msn.com/_news/2011/05/26/6722180-skypes-not-working-right-now-heres-how-to-fix-it?GT1=43001

While you wait for Skype to fix things though, you can still use the service if you're willing to do a little bit of work. The "Next Web" has helpfully provided instructions on a trick which will let you sign in through your official Skype desktop client of choice (or you can wait until Skype fixes the problems):

WINDOWS VISTA & WINDOWS 7

1. Close Skype

· a. Right-click the Skype icon in the system tray (at the bottom right of the screen)
· b. Choose Quit

2. Ensure that “Show hidden files and folders” is switched on.

· a. Click Start, type run and press Enter
· b. Type control folders and click OK.
· c. Select the View tab and ensure relevant entry is enabled.

3. Locate the shared.xml file.

· a. Click Start, type run and press Enter.
· b. Type %appdata%\skype and click OK.
· c. Delete the shared.xml file.

4. Restart Skype. The shared.xml file will be recreated.

WINDOWS XP

1. Close Skype
· a. Right-click the Skype icon in the system tray (at the bottom right of the screen)
· b. Choose Quit.

2. Ensure that “Show hidden files and folders” is switched on.

· a. Click Start and then Run…
· b. Type control folders and click OK.
· c. Select the View tab and ensure relevant entry is enabled.

3. Locate the shared.xml file

· a. Click Start and then Run…
· b. Type %appdata%\skype and click OK.
· c. Delete the shared.xml file.

4. Restart Skype. The shared.xml file will be recreated.

MAC OS X

1. Quit Skype.
2. Go to the folder ~/Library/Application Support/Skype/
3. Delete the file shared.xml (it will be recreated once you open Skype again, this is fine).
4. Start Skype.

Please note on the MAC OS X that the ~ sign means your home folder. You can find your home folder by opening Finder and selecting Go > Home from the menu bar or pressing Command (Apple), Shift and H keys at the same time.

OS stands for Operating Systems

Computer Maintenance Tips

Just about everything needs to be “maintained” on a regular basis to stay “healthy” including our computers… Here are a few simple things to do, to be sure that your computer lives a long healthy and happy life and stays out of the “computer hospital”…

1. First and foremost, make sure you back-up your computer system and data on a regular basis. This is critical in case your system ever crashes or is infected with a major virus… Whether you back-up manually or automatically, whether you use a 3rd party (such as carbonite.com or mozy.com) or you back-up to a DVD, CD, flash drive, portable hard drive or external hard drive, making sure your system is totally backed up is one of the most important maintenance steps to ensure that you don’t lose valuable information including your data, photos, videos, music etc.


2. Make sure your computer is up-to-date on it’s “shots” which means making sure that your computer is protected with anti-virus & spyware software. And just as important, you want to be sure this software is “current” meaning you must accept and allowing the updates for your anti-virus, adware, spyware and malware program on a regular basis. It’s also highly recommended that you protect your privacy by using a firewall… Together, all of these help to protect your computer, the information on it as well as your personal information.


3. Updates are important not only for your anti-virus, but also for your operating system – application programs and drivers for your peripheral hardware, such as your scanner, printer and other hardware…


4. Know the specifics about all your equipment and programs – it helps to create a list of your equipment including mfg, model #’s, serial numbers, when they were purchased, and other important data, such as cartridge #’s; specifics about your digital cameras, camcorders, cell/smart phones and programs – and in one place along with the receipts, so that you can quickly and easily access the information when you are talking to a technical support person. It also helps to keep the basic information for all on a small card in your wallet, that you can refer to when you are shopping or asking for technical advice


5. Protect your computer (and all electronics in your home) from “power surges and drops”.. Use a surge suppressor, which contain technology that prevent excess amounts of electricity from entering your computer – Computers especially, are highly sensitive to electrical fluctuations a surge protector that help “even out” power spikes… So whether you have a desktop or laptop, you need surge protection…If you have a home office, you may want to consider also using a UPS (uninterrupted power supply) which often times has a built in surge suppressor/protector.


6. For those of you who carry around laptops, notebooks or netbooks – portable devices should be carried in “protective/padded cases” and if you are leaving your desktop for a long period of time, consider covering it when it is off and not being used……


7. Ventilation is important. It’s never a good idea to cover the back of a desktop – the vents & fans - with anything that could prevent airflow. Some people, often those with pets or live in areas that tend to be dusty, thinks it’s beneficial to protect their computers and stop animal hair, dander & dust from entering their fans & vents, by covering them with pantyhose, cheesecloth etc., but they only cause more problems by preventing proper ventilation.. Laptops, notebooks and netbooks should be raised slightly from the surface-many new ones have small feet built in, or just add little Velcro furniture tabs under each corner, or use a small rack like those used in kitchen cabinets...


8. For many years when your system began to run slowly the first recommendation made was to “clean out your cookies and temporary internet files” – although this isn’t as important now that the computer hard drives are so large, but there are still advantages to cleaning them out periodically..…


9. Before you just hit the power button, be sure you have properly and completely closed all programs. Shutting down your operating system properly will ensure that you don’t corrupt any of your files, making them inaccessible in the future…


10. Find a good technical support person that you trust – so that when you aren’t sure – you can call them. The last thing we want to do is touch something that could void our warranty or further damage our system…